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  • Known Compatibility issues
    • Internet Explorer 10 & 11 compatibility issues

      We are aware of compatibility issues with the Community Web Kit when using the Internet Explorer 10 (IE10) and Internet Explorer 11 (IE11) browsers. Using IE10 or IE11 can affect formatting and editing of content within pages.

      You can find out which browser and version you are using by visiting this site –

      In order to avoid any issues we recommend that you try using IE in compatibility mode when editing your website.

      For details on how to use compatibility mode for IE10 please see:

      For details on how to use compatibility mode for IE11 please see:

      If you continue to experience issues with IE in compatibility mode then please install and use an alternative browser to edit your site.

      The following browser is a popular alternative to Internet Explorer:

      • Mozilla Firefox -
  • Creating a site
    • How do I create a site?
      The first site is created during the registration. To create another one go to "Your Websites" page and click New Website.
    • Can I have more than one site?

      Yes you can have as many sites as you want using the same email address (i.e. one account), and you don’t have to complete the registration process each time you want to create a new website.

      For further details please refer to the User Guide section ‘Your Websites’ page 28 for details of how to add a site to your account.

    • What address is my site going to have?
      When creating your new website you will be asked to specify a subdomain name which will be used form part of the website address for your site. An example of the full address would be
    • Can I use my own custom domain name?

      If you are using your own domain (e.g. this has to be added to the [External Domain Name] field either during Step 3 of the registration process, Step 2 of [Add a new Website] if it’s a second website you are adding or in the [Your Community Website] section.

      To use your own domain on an existing website you can go into the [Settings] tab in [Edit Site Properties] and add this to the [External Domain Name] field.

      To configure your own domain to direct visitors to your website you must also create an ‘Alias (CNAME)’ record for ‘www’ and set the URL or ‘target address’ to, You should not need to include https:// at the start.

      This can be done by contacting your domain registrar, this will be the company you purchased your custom domain from. You may need to call your Registrar’s support line and ask them to set-up a CNAME re-direct to your btck,co,uk website. Alternatively your domain registrar may provide a control panel with the domain that allows you so set this up for yourself, usually under the settings for ‘DNS’

      It can take up to 24 hours for changes to be replicated to other DNS servers on the internet so it may not work straight away.

      We can only support an ‘Alias (CNAME)’ re-direct as we cannot give out our IP address.

    • I'm trying to add a new site, but it's saying I have to use a different name. Why?

      It is possible that someone else has already created a site with this name.

      Also make sure that the site name you want to use doesn't have any special characters. Only letters and numbers are allowed.

    • When I go to my site I am being redirected to the main page of BT Community Web Kit. Why?
      The most common reason is that your user account or the website has been disabled or deleted by an administrator. Please contact us via the helpdesk enquiry system to get an website re-activated, this can accessed from this page by clicking on the ‘Submit a Helpdesk Enquiry’ link.
    • How can I access my site?

      To view the list of your sites click the "Your Websites" button on the main page. From that page you will be able to edit any of your websites.

      If you want to access your website directly you could as well enter the URL followed by "/build" (e.g.".

    • Can I use a Google verifcation code on my site?

      In order for your website to appear to Google's results, you need to browse to and either log in if you have a google email account or google+ account (if not you will need to register).

      Once logged in click "add a property" at the upper right and then in the box that pops out paste in your site url ( and click "Add".

      After that please use the alternate methods tab on the new page and select HTML tag. This will then provide you with a meta tag code that will be unique to your site.

      It will look something like: ‹meta name="google-site-verification" content="s0m3m1xTuR30fl3tT3rSAndNumb3r5" /›

      You then need to copy the full code and paste it into the [Google Verification] field at the bottom of the [Settings] page and afterwards you have to click Verify on the page.

    • Can I have a password protected area?

      Yes! To add a password protected page first go to the settings of your BTCK site and tick the option 'secure page'. This will allow you to specify a username and password that must be used to access secure areas. Once a username and password has been configured, secure a page via the 'pages' tab and click 'click to secure'.

    • Can I add a carousel on my Homepage?

      In order to enable that for your site, you will need to enable the option in the settings page and click save. After that you can edit the website as usual, click the edit button and then you can see the Carousel items list. You can add edit and delete items accordingly. The title of the image will be the caption, which can also be linkable to another page, internal or external and you can also add a subtitle or some formatted text. Suggested image resolution is 980 × 380 pixels, although smaller or larger images will adapt to the carousel with.

  • Cookies
    • What are cookies?
      A cookie is a small text file that is stored on your computer. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your use of the site. This can be useful in order to remember your preferences between visits to the site.
    • What changes have been made to BTCK pages?
      In order to conform to the latest guidelines around cookies, the footer of all BTCK pages now contains a link to a cookie information page. This page contains information on the cookies that are used by the BT Community Web Kit.
    • Can I add content to my BTCK website that may add other cookies?
      The editor on the BTCK allows JavaScript to be added to pages. This allows users to embed content hosted out with the BTCK service, such as calendars and media players. Adding JavaScript to a page may introduce new cookies to the page. It is the responsibility of the website owner to keep track of and provide information on any cookies that are added to the website.
    • How can I display information on other cookies?
      You will have the opportunity to add further information about any other cookies on your site into an editable section on the cookies information page to cover any additional cookies that you may have introduced to the site.
  • Customising a site
    • Can I change the look of the site?

      To change the used layout go to "Layouts" page and select a layout you would like to use.

      On the "Layouts page you will find 7 layout templates each with up to 15 colour schemes. We also provide a free format template to use if you wish to choose the background of the Header and Left Hand Navigation Bars.

      You can change your layout template at any time and the content will move over onto whichever one you wish to change to, so feel free to try different layout templates until you are happy.

    • Can I change the header?

      To change the header of the site you must go to the "Site Settings" page.

      You can customise the header image, header title and contact details displayed.

      Additionally you can specify the default metadata (title, description, keywords) used for your website and an icon displayed to your site's address in the browser.

      By default the keywords from within the “Site Settings” will be used for every page however you can use different keywords for a specific page by accessing “Edit Page -> Edit Properties” when you are using the editing mode.

    • How can I change the order of items that appear in the navigation menu?

      To change the order of items that appear in the navigation menu go to the 'Pages' tab within the 'Edit site properties' area.

      To change the order click "Up" or "Down" next to selected item.

      You can also move items to sub-menus and back by clicking "Make sub level" or "Make top level".

      To hide the page from the menu click "Hide". To restore it click "Show".

      You can also add additional items for which you can specify the URL by clicking "Add a page".

      Those items can also be deleted by clicking "Delete".

  • Editing a page
    • How can I edit the home page of my site?

      To edit a home page of your website go to "My Websites" page and click "Edit" next to the website you want to edit.

    • How do I edit the page content?
      Each page has a number of edit areas.
      While in edit mode you would see "Edit" buttons on top of them.
      The main areas are:

      • Content - this area contains the main content of the page.
        To edit it click on the blue "Edit" button for the Content area or select Edit page -> Edit Content from the top menu.
      • Image Panel - this area contains a styled image panel.
        To edit it click on the blue "Edit" button for the Image Panel area or select Edit page -> Edit Image Panel from the top menu.
        The image panel can contain an image with an optional header and some HTML content.
      • List - the list is a styled area displayed on the home page only. It can contain a header title and a number of items.
        To edit it click on the blue "Edit" button for the List area or select Edit page -> Edit Image Panel from the top menu.
        The list items can have a title, image, additional HTML content and optionally a link to another page.
        To add a new item to the list click "Add New Item". To edit an existing item click "Edit" next to selected item.
        List items can also be moved up or down by clicking "Up" or "Down" next to selected item.

      To save the changes click "Save Page" on top of the content area or select Edit page -> Save from the top menu.
    • Can I make HTML changes to page content?

      Yes there is a HTML facility within the content editor for specific areas of your website allowing you to have full control over the styling and design of your site.

      For full details on this please refer to the User Guide section ‘Using the HTML Mode’ page 68.

    • How can I edit other pages?

      To edit other pages click an appropriate link from the top menu Edit page -> Go to Page.

      You may also click an item in the navigation menu when in edit mode.

    • I've made some updates to the page, but I want to change it back. Can I do this?
      If the changes haven't been saved you can select Edit page -> Rollback Changes from the top menu or simply navigate away from the page.
    • Can I add new pages?

      You can add as many pages as you want.

      To add a new page click Edit page -> New Page from the top menu.

    • How do I create links to my pages?

      In the content area you can add the links using the hyperlink function – i.e. type the text that you want to be a hyperlink, highlight the word and click onto the hyperlink function and add in the URL of the hidden page and click OK.

      If you are creating a link for a page within your website you must use the public address, that is the address of the page when it is not in edit mode (e.g. When in edit mode you the address will contain ‘../build/’ and cannot be used by the public.

    • Can I have a contact form on the page?
      The contact form is added by default to you site's "Contact us" page.
    • Can I customise the contact form?
      You can customise the form by clicking Edit site properties -> Contact Form on the top menu.
      You can specify what fields should be included in the form and which fields should be required.
      You can also specify if the field is a single-line or multi-line field.
      You can also specify the order of the fields by clicking "Up" or "Down" next to selected field.
      You should also specify the e-mail address the messages should be sent to.
    • Can I delete a page?

      To delete a page go to that page and select Edit page -> Delete Page from the top menu.

      Note that the home page can't be deleted.

    • Can I restore a deleted page?
      To restore a deleted page select Edit page -> Deleted Pages from the top menu and click "Restore" next to the selected page you want to restore.
    • Can I have a Guestbook on my website?

      Yes you can include a Guestbook on your website which will allow visitors to your site add comments, subject to moderation by you.

      For further details please refer to the User Guide section ‘Guestbook’ page 27.

  • User details
    • I cannot login to my account, what do I do?
      If you are having difficulties please contact: with details of the problems you are having and a member of the support team will get back to you.
    • How can I update my personal details?
      You can update your personal details on "Your Account" page.
    • How can I update the details of my organisation?
      You can update your school / organisation details on the "Your Community" page.
    • What are the terms and conditions for using BTCK?
      Here are the terms and conditions you've agreed to, when you initially created your BTCK Website.

      BT Community Web Kit Terms and Conditions


      British Telecommunications plc, 81 Newgate Street, London EC1A 7AJ, registered in England number 1800000 ("BT" and "we")


      Terms and conditions for use of the BT Community Web Kit ("Terms") described at (the "BT Community Web Kit")


      What we provide

      1.       These Terms apply to your use of BT Community Web Kit. Sometimes we may need to change the Terms and if we do so we will publish details of all changes online at


      2.       As part of its corporate social responsibility programme BT is making BT Community Web Kit available free of charge to community groups and registered charities to enable them to have an online presence and build awareness of their activities in the community. You must be a not for profit community group or registered charity to use this free service and only use it for these and no other purposes, noting in particular that the service does not include any encryption capability or other security measures to protect personal or financial data BT shall be entitled to terminate this agreement without notice if you are in breach of this condition. You must be over 18 and duly authorised on behalf of your community group or registered charity to accept these Terms on its behalf. Please note that because this is a free to use service BT excludes its liability under clause 28 for any liability it may have under these Terms (except in the situation set out in clause 27).


      3.       BT will use reasonable endeavours to provide BT Community Web Kit once you have accepted these Terms but BT has no liability in negligence or otherwise for any failure to do so.


      4.       BT will provide BT Community Web Kit with the reasonable skill and care of a competent telecommunications service provider, although sometimes we may not be able to do what we have agreed because of something beyond our reasonable control (for example, industrial action). Except as expressly set out in these Terms, all warranties or representations (whether express or implied by statute, law or otherwise) are expressly excluded and you acknowledge that you have not relied on any such warranties or representations.


      5.       BT may:

      a.        for operational reasons change the technical specification of BT Community Web Kit;

      b.       notify you of instructions which BT believes are necessary for reasons of health, safety or the quality of any telecommunications service provided by BT. If you fail to follow such instructions within a reasonable time of such notification, BT may treat such failure in accordance with Clause 35 (a) of these Terms;

      c.        temporarily suspend BT Community Web Kit because of an emergency. The relevant service will be restored as soon as possible.


      Before doing any of these things BT will give you as much notice as reasonably possible.


      6.        You are responsible for providing all suitable computer hardware, software and telecommunications equipment and services necessary to access and use BT Community Web Kit.


      7.       You are responsible for the security and proper use of all user IDs (where applicable) passwords and security checkwords allocated by BT which are used in connection with BT Community Web Kit (including changing such passwords and security checkwords on a regular basis) and must take all necessary steps to ensure that they are kept confidential, secure, used properly and not disclosed to unauthorised people.


      8.       You must immediately inform BT if there is any reason to believe that a user ID, password, or checkword allocated by BT has, or is likely to, become known to someone not authorised to use it or is being, or is likely to be, used in an unauthorised way.


      9.       BT reserves the right to suspend a user ID, password or checkword access to BT Community Web Kit if at any time BT has reason to believe that there is, or is likely to be, a breach of security or misuse of BT Community Web Kit and BT will notify you as soon as possible after it has done so.


      10.    BT reserves the right (at its sole discretion) to require you to change any or all of the checkwords or passwords allocated by BT and used by you in connection with BT Community Web Kit.


      11.    You must, as soon as reasonably practicable, inform BT of any changes to the information that you supplied when ordering BT Community Web Kit.


      Use of BT Community Web Kit


      12.    It is your responsibility to obtain and keep in force any licence or other permission or consent necessary for you to use BT Community Web Kit in any country in which it is provided.


      13.    BT Community Web Kit is provided solely for your own use and you must not assign or resell or attempt to assign or resell BT Community Web Kit (or any part or facility of it) to any third party.


      14.    You are solely responsible for any obligation or liability arising out of transactions of any kind entered into between you and any third party accessing or acting in reliance on BT Community Web Kit. BT will not be a party to, or in any way responsible for, any transaction between you and any third party.


      15.    You are responsible for the creation, maintenance and design of all data, information, video, graphics, sound, music, photographs, software and any other materials (in whatever form) published or otherwise made available (directly or indirectly) by or on behalf of you or any third party by using BT Community Web Kit ("Your Information").


      16.    You must ensure that Your Information does not include any information or material, any part of which, or the accessing of which, or use of which would be a criminal offence or otherwise unlawful. In particular you are responsible for obtaining all necessary licenses and consents (including, but not limited to, those from owners of copyrights or performing rights).


      17.    You must comply with all consumer and other legislation, instructions or guidelines issued by regulatory authorities, relevant licences and any other codes of practice which apply to you and which relate to the provision of Your Information and your use of BT Community Web Kit. You must include current contact details for your registered charity or community group (e.g. email address) clearly within Your Information.


      18.    BT Community Web Kit must not be used:

      a.        for business purposes;

      b.       in any way that does not comply with these Terms, any legislation or any licence applicable to you or that is in any way fraudulent or unlawful;

      c.        in any way that does not comply with instructions given by BT or any other public telecommunications operator or other competent authority, in the country where BT Community Web Kit is provided;

      d.       to send, knowingly receive, upload, download, use or re‐use any information or material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of confidence, copyright, privacy or any other rights;

      e.       in any way that causes annoyance, inconvenience or needless anxiety;

      f.         to send or provide unsolicited advertising or promotional material, or to knowingly receive responses to any unsolicited advertising or promotional material sent or provided using BT Community Web Kit by any third party;

      g.        other than in accordance with the acceptable use policies of any connected networks and Internet standards;

      h.       for file storage, data warehousing, back‐up data storage, any form of data file storage or management, services or software related to Internet relay chat, peer to peer file sharing, bit torrent, game servers, proxy server network, interactive chat, membership or community sites for file sharing, video sharing or photo sharing activities; or otherwise in a way that causes or may cause BT loss or damage.


      19.    You must not use a Domain Name or URL that infringes the rights of any person in a corresponding trade mark or trade name.


      20.    You are responsible for the acts and omissions of all members of your community group or registered charity in connection with BT Community Web Kit and are liable for any failure by any member to perform or observe these Terms, including any instructions issued under them.


      21.    If you, or any member of your community group or registered charity, with or without your knowledge or approval, uses BT Community Web Kit:

      a.        in contravention of Clauses 18 above; or

      b.       in any way which, in BT's opinion, is, or is likely to be, detrimental to the provision of BT Community Web Kit to you or any other person and you fail to take corrective action within a reasonable period of receiving notice from BT

      BT may suspend your use of BT Community Web Kit with immediate effect. In the event that BT suspends your use of BT Community Web Kit, BT will notify you as to why BT Community Web Kit has been suspended, you will be required to rectify the problem within a reasonable period of such notification. Where you fail to rectify the problem within a reasonable period of notice to do so, BT may terminate your use of BT Community Web Kit in accordance with Clause 35 of these Terms.


      22.    You irrevocably and unconditionally agree to indemnify and keep indemnified and to hold BT, members of the BT Group and its officers, directors and employees harmless against claims, losses damages, costs, expenses and liability (including arising from any breach of confidence or in connection with any infringement of intellectual property rights) arising from or in connection with any of Your Information or other content or communication sent, provided or stored in connection with BT Community Web Kit.




      You acknowledge that the Internet is independent of BT Community Web Kit and BT and use of the Internet is solely at your risk and subject to all applicable laws. BT has no responsibility for any information, software, services or other materials obtained by you using the Internet.


      Domain Name


      23.    You warrant that you are the owner of, or that you are duly authorised by the owner of, any trade mark or name that you wish to use as your Domain Name (a name registered with an Internet registration authority for use as part of your URL) and/or as part of your URL.


      24.    BT reserves the right to require you to select a replacement Domain Name or URL and may either refuse to provide or may suspend your use of BT Community Web Kit if, in BT's opinion, there are reasonable grounds for BT to believe that the Domain Name or URL is, or is likely to be, offensive, abusive, defamatory, obscene, in breach of the provisions of Clause 18 or otherwise unlawful.


      25.    Where IP addresses are allocated to you these are only for use in connection with BT Community Web Kit and all title and rights in those IP addresses, including the right to recover or change such IP addresses, belong to BT. You cannot sell them or agree to transfer them to anyone else and must not try to do so. On the termination or expiration of your use of BT Community Web Kit, for whatever reason, you must immediately cease using the IP addresses.


      Intellectual Property Rights


      26.    You acknowledge that all intellectual property rights (whether registered or unregistered) created or acquired by BT in the course of providing BT Community Web Kit vest and shall remain vested in BT.


      Limitation of Liability


      27.    Neither BT nor you exclude or restrict in any way its liability for death or personal injury resulting from its own negligence or the negligence of its employees or agents or community group members acting in the course of their employment, agency or membership or for fraudulent misrepresentation.


      28.    As BT Community Web Kit is provided to you free of charge, BT shall have no liability to you or any third party whatsoever under or in connection with these Terms (whether in contract, tort, under statute or otherwise (including in each case negligence)) and whether or not for any of the following types of loss or damage

      a.        any loss of profits, business contracts, anticipated savings, goodwill, or revenue; and/or

      b.       any loss or corruption or destruction of data; and/or

      c.        any special indirect or consequential loss or damage whatsoever, whether or not we were advised in advance of the possibility of such loss or damage.


      29.    Clause 28 shall not affect any liability BT may have under clause 27 above.


      30.    You accept that BT is under no obligation to edit, review or modify Your Information and that BT does not examine the use to which BT Community Web Kit is put. However, BT reserves the right to suspend access to Your Information following notice to you if BT reasonably believes that there may be a breach of these Terms, any applicable law or any third party right.


      31.    BT excludes all liability of any kind in respect of Your Information and any other material on the Internet which can be accessed using BT Community Web Kit. BT is not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of BT Community Web Kit or on the Internet.


      32.    BT is not liable to you either in contract, tort (including negligence) or otherwise for the acts or omissions of other providers of telecommunications or Internet services (including domain name registration authorities) or for faults or failures of their equipment.


      Termination of this Contract by Notice


      33.    BT may terminate these Terms on 28 days' notice to you. Termination of these Terms shall automatically cause termination of BT Community Web Kit(s) provided under it.


      34.    Termination shall not prejudice or affect any right of action or remedy which shall have accrued or shall thereafter accrue to either party and all provisions which are to survive these Terms or do so by implication shall remain in full force and in effect.


      Breaches of this Contract


      35.    BT may terminate these Terms immediately on notice if you:

      a.        commit a material breach of these Terms, which is capable of remedy, and fail to remedy the breach within a reasonable period of a written notice to do so; or

      b.       commit a material breach of these Terms (which expressly includes clause 2) which is not capable of remedy; or

      c.       are repeatedly in breach of these Terms; or

      d.       are the subject of a bankruptcy order, or become insolvent, or make any arrangement or composition with or assignment for the benefit of your creditors, or go into voluntary (otherwise than for reconstruction or amalgamation) or a compulsory liquidation, or a receiver or administrator is appointed over your assets or if the equivalent of any such events under the laws of the relevant jurisdictions occurs to you.


      36.    If BT is entitled to terminate these Terms under the provisions in Clause 35 above, BT may, on giving prior notice where practicable, suspend BT Community Web Kit without prejudice to such rights.


      37.    If BT delays in acting upon a breach of these Terms that delay will not be regarded as a waiver of that breach. If BT waives a breach of these Terms that waiver is limited to that particular breach.


      Data Protection


      38.    During registration and at other times we may need to use your personal information to provide the services to you. BT's use of personal information provided by you or otherwise collected by us will be subject to our Privacy Policy which can be viewed from the following URL:


      Law and Jurisdiction


      39.    These Terms are governed by English law and both parties submit to the exclusive jurisdiction of the English courts.

  • Support helpdesk
    • How do I submit a support helpdesk ticket?

      To submit a support ticket you must login to the BT Community Web Kit and click on the 'Submit a Helpdesk Enquiry' button at the top of this page.

      The 'Submit a Helpdesk Enquiry' button will send you to the Support Hepldesk page and once it has has loaded you can click on the 'Submit new ticket' link to enter your enquiry.

    • Is there any telephone support?
      There is no telephone support for the BT Community Web Kit, all support enquiries or issues should be submitted using tickets.

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